Ordering Policies
Shipping & Delivery
Our shipping prices are as below. This will be added to checkout dependent on the weight of your products.
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£3:50 for small/light parcels up to 1kg
£5.00 for medium parcels 1kg – 2kg
£6.00 for large/heavy parcels. 2kg plus
We will do our utmost to pick and pack orders on the same day but please bear with us. We can guarantee that it will be packing within 2 working days and ship via courier or delivery. If it is not received then please email us at info@thezeropantry.co.uk
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All our Postal orders are packed in kraft bags, and shipped in reused cardboard boxes sealed with 100% Compostable paper tape. We reuse as much of the packaging we receive as we can. Please try to pass on the packaging, reuse it or compost it.
Refund Policy
Like all online shops in the UK we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
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However, perishable goods (such as food) and personal care goods (such as beauty products) are exempt from this consumer protection. We are unable to refund any products that have entered a customer’s container due to the risk of cross-contamination.
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If you do wish to return something you have purchased, please get in touch and we will do our utmost to work something out.
To start a return please contact us at info@thezeropantry.co.uk.
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Damages and issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can make it right.
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Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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Refunds
We will notify you once your return has been received and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If you would prefer a credit or gift voucher in exchange then we can do this as well.
For any concerns or queries, please contact us at info@thezeropantry.co.uk